Privacy Policy
Effective Date: [14th July 2025]
Pamper Retreats is committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.pamperretreats.com], book a service, or communicate with us.
By using our services, you agree to the terms of this policy.
1.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
2.
How We Use Your Information
We use your information to:
3.
Sharing Your Information
We do not sell your personal data. However, we may share your information with trusted third parties, including:
All third parties are required to uphold strict confidentiality and data protection standards.
4.
Cookies & Website Tracking
Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and track site performance. You may disable cookies through your browser settings, though this may affect certain functionalities.
5.
Data Storage & Security
We implement appropriate technical and organisational security measures to protect your personal data against loss, misuse, or unauthorised access.
Your data may be stored on secure servers within the EU or in jurisdictions that comply with data protection standards.
6.
Your Rights (GDPR Compliance)
If you are based in the UK or EU, you have the right to:
To exercise your rights, please contact us at: catherine@pamperretreats.com
7.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g. for tax, accounting, or regulatory reasons).
8.
Third-Party Links
Our website may contain links to other websites or social media platforms. We are not responsible for their privacy practices. Please review their policies before sharing your personal data.
9.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this page periodically.
10.
Contact Us
For questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:
Pamper Retreats
Email: catherine@pamperretreats.com
Phone: +44 7393928354
Website: www.pamperretreats.com
Terms & Conditions
Effective Date: 14th July 2025
Welcome to Pamper Retreats. These Terms & Conditions (“Terms”) govern your use of our website, services, and bookings. By using our site or booking a service, you agree to these Terms.
1. About Us
Pamper Retreats offers luxury villa stays, mobile beauty services, wellness packages, and event planning in selected European destinations.
2. Bookings & Payments
• A deposit or full payment may be required to confirm your booking.
• Payment methods include bank transfer, credit/debit card, or secure payment link.
• Final balances are due by the date outlined in your invoice or agreement.
3. Cancellations & Refunds
• Cancellation terms vary depending on the service or villa provider.
• In most cases, deposits are non-refundable unless otherwise stated.
• Force majeure (e.g. natural disaster, pandemic restrictions) may be handled on a case-by-case basis.
4. Client Responsibilities
• Clients are responsible for the behavior of their guests during their stay.
• Any damage to villas or property may incur additional charges.
• You must provide accurate information and notify us of any allergies, medical needs, or special requirements in advance.
5. Our Responsibilities
• We strive to provide the highest standard of service, but cannot be held liable for third-party issues or circumstances beyond our control (e.g. weather disruptions, airline delays).
6. Privacy
We respect your privacy and handle personal data in line with our Privacy Policy. By using our services, you consent to the use of your data as outlined.
7. Intellectual Property
All content on our website, including images, text, and branding, is the property of Pamper Retreats and may not be copied or reused without permission.
8. Governing Law
These Terms are governed by the laws of United Kingdom. Any disputes will be handled in the appropriate jurisdiction.
9. Contact Us
If you have questions about these Terms, contact:
Pamper Retreats
Email: catherine@pamperretreats.com
Phone: +44 7393928354
Website: www.pamperretreats.com
Cookie Policy
Effective Date: 14th July 2025
This Cookie Policy explains how Pamper Retreats uses cookies and similar technologies when you visit our website [www.pamperretreats.com].
1.
What Are Cookies?
Cookies are small text files stored on your device (computer, phone, tablet) when you visit a website. They help enhance your browsing experience by remembering your preferences and allowing the website to function effectively.
2.
Types of Cookies We Use
3.
Managing Cookies
You can accept or decline cookies via the pop-up on our website or adjust your browser settings at any time. Disabling some cookies may affect your experience on the site.
For more details or help managing cookies, visit www.aboutcookies.org.
4.
Updates to This Policy
We may update our Cookie Policy periodically. Any changes will be reflected here with a new effective date.
If you have questions, please contact us at catherine@pamperretreats.com
We love our customers, so feel free to contact us for further information on our services!
21 Dean Lane, Spennymoor, County Durham DL16 6PE, England, UK